Refund policy

I have converted the document to reflect THRYVEBYTE LLC, updated the contact credentials, and set the effective date to today, April 22, 2026.

Refund and Return Policy

Effective Date: April 22, 2026

Version: 1.0

Last Updated: April 22, 2026

What This Means for You

At THRYVEBYTE LLC, we stand behind the quality of our digital IT services with a comprehensive 90-day money-back guarantee. Because all our services are delivered as one-time, single-session remote services, traditional "returns" don't apply—but we're committed to your complete satisfaction. If our service doesn't meet your expectations, we'll make it right or provide a full refund.

1. Definitions

  • "Service Delivery" means the completion of the purchased digital service via remote access.

  • "Purchase Date" is the date payment was successfully processed through our Shopify store.

  • "Business Days" refers to Monday through Friday, 10am–8pm EST.

  • "Service Session" means the scheduled time during which a Thryvebyte technician remotely accesses your system.

2. Our 90-Day Satisfaction Guarantee

  • Coverage: All Thryvebyte services include a 90-day money-back guarantee from the date of purchase.

  • Evaluation Period: You have 90 calendar days to evaluate whether our service met the described outcomes.

  • Full Refund: If dissatisfied, you can request a full refund of the purchase price.

3. Service-Specific Refund Terms

3.1 Platinum Performance Restoration ($347.99)

Full refund within 90 days if you don't experience noticeable performance improvements. Note: underlying hardware failures may limit software optimization results.

3.2 Enterprise Security Command Center ($497.99)

Full refund if you are dissatisfied with the one-time security audit and hardening performed during the session.

3.3 Emergency Rescue & Data Recovery ($597.99)

  • Successful Recovery: $597.99 (Full refund available within 90 days if dissatisfied with file quality).

  • Unsuccessful Recovery: If data is unrecoverable, a non-refundable reduced fee of $149.00 applies to cover diagnostic labor and specialized tool usage.

3.4 Complete Threat Elimination Package ($349.99)

Includes a 30-Day Re-Infection Guarantee. If the same threats return within 30 days, we will remove them again for free or provide a full refund.

3.5 Cloud Fortress - Ransomware Defense Shield ($199.99)

Includes a 100% Ransomware Recovery Guarantee. If ransomware encrypts your files within 30 days of our service (and you followed all setup instructions), we will attempt decryption for free or provide a full refund.

4. How to Request a Refund

You can initiate a request through:

  • Email (Recommended): contact@thryvebyte.com

  • Subject Line: "Refund Request - [Your Order Number]"

  • Phone: (877) 898-5434 (Mon–Fri, 10am–8pm EST)

Please include: Your Order Number, Email used at checkout, and the Service purchased.

5. Refund Processing Timeline

Step Timeline
Request Acknowledged Within 24 business hours
Review & Approval 2–3 business days
Refund Initiated Within 5 business days of approval
Funds in Account 5–10 business days (varies by bank)

6. Non-Refundable Circumstances

  • Requests made after the 90-day guarantee period.

  • Failure to provide remote access for the service within 30 days of purchase.

  • Hardware failures that prevent software-based improvements (if you chose to proceed after being informed).

  • The $149 reduced fee for unsuccessful data recovery attempts.

7. Satisfaction Resolution Process

We prefer to fix the problem first. If you are unhappy, we may offer to:

  1. Re-perform the service at no cost.

  2. Assign a senior technician for a secondary review.

  3. Provide alternative services better suited to your needs.

    You are never obligated to accept these options; you may insist on a direct refund.

8. Contact Information

For all refund and satisfaction inquiries, contact:

THRYVEBYTE LLC Attn: Refund Department

Texas, United States Phone: (877) 898-5434

Email: contact@thryvebyte.com

Website: https://thryvebyte.com

9. Dispute Resolution

Disputes will be settled via informal resolution first. If unsuccessful, disputes shall be resolved through binding arbitration in the State of Texas, governed by Texas law. By purchasing our services, you waive the right to participate in class action lawsuits.