Contact information

Contact Us – THRYVEBYTE LLC

Last Updated: April 22, 2026

Version: 1.0

Get in Touch with Thryvebyte

We're here to help you with any questions, concerns, or support needs related to our cybersecurity and IT services. Our team is committed to providing prompt, professional assistance during our business hours.

Primary Contact Methods

Customer Support

  • Phone: (877) 898-5434

  • Email: contact@thryvebyte.com

  • Business Hours: Monday through Friday, 10:00 AM - 8:00 PM EST

  • Emergency Services: Available during business hours (60-minute response time for Emergency Rescue & Data Recovery customers).

Mailing Address

THRYVEBYTE LLC Texas, United States

Note: As a digital services provider, we do not accept physical returns or shipments. All correspondence should be conducted via phone or email for the fastest response.

Expected Response Times

Contact Method Standard Response Time Priority/Emergency
Phone Immediate during business hours Under 5 minutes
Email Within 24 business hours Within 60 minutes (Emergency)
After Hours Next business day Voicemail monitored

What We Can Help You With

  • Sales Inquiries: Product questions, package comparisons, and custom solutions.

  • Technical Support: Service activation, scheduling, and remote access assistance.

  • Billing & Refunds: Payment processing and 90-day money-back guarantee inquiries.

  • Policy Questions: Privacy concerns and Terms of Service clarifications.

Before You Contact Us

To help us serve you more efficiently, please have the following ready:

  1. Your order number (if applicable).

  2. The email address associated with your account.

  3. A brief description of your question or technical issue.

Website & Resources

Visit our website for additional resources, product information, and self-service options:

https://thryvebyte.com/

Fraud Prevention Notice

Thryvebyte will never:

  • Request your password or sensitive credentials via email or phone.

  • Ask for payment outside our secure Shopify checkout.

  • Request remote access to your system without a prior service purchase and your explicit consent.

If you receive suspicious communications claiming to be from Thryvebyte, please report them immediately to contact@thryvebyte.com.

After-Hours & Holiday Schedule

  • Closed: Saturdays, Sundays, and major U.S. federal holidays.

  • Emergencies: Emergency voicemail is monitored for critical data recovery situations. Non-emergency inquiries will receive a response on the next business day.

Questions? Call us at (877) 898-5434 or email contact@thryvebyte.com.