Privacy policy

Privacy Policy

Effective Date: April 22, 2026

Version: 1.0

Last Updated: April 22, 2026

What This Means for You

Your privacy matters to us. This Privacy Policy explains what information we collect when you visit our website or use our one-time IT consulting and cybersecurity services, how we use and protect that information, and your rights to control your personal data.

We collect only what's necessary to deliver your requested one-time service, and we never sell your personal information to third parties.

1. Introduction

1.1 Who We Are

THRYVEBYTE LLC ("Thryvebyte," "we," "us," or "our") is a Texas-based IT consulting agency specializing in cybersecurity services, system optimization, data recovery, and identity protection, delivered via one-time remote technical support sessions. We operate the website https://thryvebyte.com and provide digital services through our Shopify-hosted store.

1.2 Scope of This Policy

This Privacy Policy applies to all information collected through:

  • Our website (thryvebyte.com)

  • Purchase transactions on our Shopify-hosted store

  • Customer service interactions (phone, email, chat)

  • Our one-time, single-session remote technical support sessions

  • System diagnostics and service delivery

2. Information We Collect

We collect information in three ways:

  1. Information You Provide: Name, contact information (email, phone, billing address), and temporary system access credentials.

  2. Information Collected Automatically: IP address, browser type, and device information via cookies.

  3. Service Delivery Data: During remote sessions, we collect system specifications, malware indicators, and session logs.

3. How We Use Your Information

We use your information solely to:

  • Deliver and optimize purchased technical services.

  • Communicate order updates and provide support.

  • Process refunds and maintain financial records.

  • Improve our website and service quality.

  • Send marketing communications (only with your explicit consent).

4. Information Sharing and Disclosure

We do not sell or rent your personal information. We share data only with:

  • Service Providers: Shopify (e-commerce), payment processors, and secure remote access tools.

  • Legal Authorities: When required by law or to protect our rights.

  • Business Transfers: In the event of a merger or sale.

5. Data Security and Protection

As a cybersecurity firm, we implement industry-leading measures:

  • Encryption: TLS for all data transmissions; AES-256 for data at rest.

  • Access Controls: Multi-factor authentication (MFA) and role-based restrictions.

  • Session Safety: Remote connections are end-to-end encrypted and terminated immediately after service completion.

6. Remote Access Procedures

  • Explicit Consent: We will never access your system without your permission for that specific session.

  • Real-Time Monitoring: You must be present to monitor all actions on your screen.

  • No Persistent Access: All temporary software is removed post-session. We do not maintain permanent backdoors to your system.

7. Data Retention

Data Category Retention Period Reason
Account & Contact Info 7 Years Legal/Tax Compliance
Service Delivery Logs 90 Days Warranty & Quality Support
System Diagnostic Data 90 Days Troubleshooting
Recovered Files 48 Hours Secure Transfer Only

8. Your Privacy Rights

You have the right to Access, Correct, Delete, or Restrict your personal data.

To exercise these rights, contact us at:

  • Email: contact@thryvebyte.com

  • Phone: (877) 898-5434

  • Mail: THRYVEBYTE LLC, Attn: Privacy Rights Request, Texas, United States

9. International Data Transfers

THRYVEBYTE LLC is based in Texas, United States. By using our services, your data will be processed in the U.S. For international users (EEA/UK), we rely on Standard Contractual Clauses (SCCs) to ensure equivalent data protection.

10. Contact Information

For questions or concerns regarding this Privacy Policy:

THRYVEBYTE LLC Attn: Privacy Officer

Texas, United States Email: contact@thryvebyte.com

Toll Free Number: (877) 898-5434

Hours: Monday-Friday, 10am-8pm EST

11. Dispute Resolution

We aim to resolve all concerns informally. If a resolution cannot be reached, disputes will be settled via binding arbitration in accordance with our Terms of Service